Government Accountability Office
Healthcare.gov: CMS Has Taken Steps to Address Problems, but Needs to Further Implement Systems Development Best Practices (GAO-15-238)
Report · written 4 March 2015 · released 4 March 2015
Why this matters
GAO's postmortem of the 2013 Healthcare.gov launch: inadequate capacity planning, uncorrected software errors, incomplete testing and an unreliable schedule. HHS and OMB oversight also fell short. A plain-English textbook case of government IT failure.
Read the original
https://www.gao.gov/products/gao-15-238
Hosted by GAO
Tags
Part of a collection · step 8 of 11
Failed Procurement Programs
A launch-day failure, explained line by line.
Cite
Government Accountability Office. "Healthcare.gov: CMS Has Taken Steps to Address Problems, but Needs to Further Implement Systems Development Best Practices (GAO-15-238)." 4 March 2015. Released 4 March 2015. https://www.gao.gov/products/gao-15-238 (accessed via The Quiet Archive, QA-0065).
Shelved nearby
- 2018 QA-0078OAG Canada · Report
Building and Implementing the Phoenix Pay System (Auditor General of Canada, Spring 2018, Report 1)
Canada's Auditor General called Phoenix an 'incomprehensible failure of project management and oversight': the federal payroll system launched in 2016 without full testing or a pilot, and key functions were cut to protect the schedule.
- 2011 QA-0079NAO · Report
The National Programme for IT in the NHS: an update on the delivery of detailed care records systems (NAO, 2011)
The UK auditor's verdict on the core of the NHS National Programme for IT, among the most expensive civilian IT failures anywhere.
- 2005 QA-0066DOJ OIG · Report
The FBI's Management of the Trilogy Information Technology Modernization Project (Audit 05-07)
The audit of Trilogy, the FBI's post-9/11 IT overhaul, including the Virtual Case File software abandoned after about $170 million because it did not work.
- 1995 QA-0064GAO · Report
Results of a Search for Records Concerning the 1947 Crash Near Roswell, New Mexico (GAO/NSIAD-95-187)
Congress's auditors were asked to find every government record on Roswell.